FAQ

How do your sizes fit?

Our pieces are cut true to size, unless said otherwise. If you are between sizes, size up for a relaxed fit or size down for a tight one.

Is delivery free?

Yes. Delivery is free on every order across the UK, with no minimum spend. We currently deliver to the UK only.

Can I return something that does not fit?

Yes. You have 30 days from the day your order arrives to request a return. Items need to be unused, with tags and in their original packaging. Email support@estradafashion.com with your order number to start a return. If you are returning an item because it does not fit or you have changed your mind, return postage is paid by you. If an item is faulty, damaged or not what you ordered, we cover the cost. Full details are in our Refund Policy.

How can I pay?

Checkout is secure and accepts Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Shop Pay, Apple Pay and Google Pay. See our Payment Policy for more.

Are my payment details secure?

Yes. Payments are handled by Shopify's checkout, which is PCI DSS compliant. Your card details go straight to the payment processor and are never stored on our systems or visible to us. We accept Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Shop Pay, Apple Pay and Google Pay. See our Payment Policy for more.

How long will my order take, and how do I track it?

UK orders arrive in 6–12 business days: 1–2 business days to process, then 5–10 business days in transit. You will get a tracking link by email as soon as your order ships, and you can also use our Track your order page. If tracking has not updated in 48 hours, email us and we will chase it.

How can I contact you?

Email support@estradafashion.com or call +44 20 3909 8601. We are here Mon–Fri 09:00–17:00 (GMT) and weekends 11:00–16:00 (GMT), and we aim to reply within 24 hours on working days. You can also use the form on our Contact page.